Terms & Conditions

Last updated October 2022


These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and the Care Pharmacy (“we,” “us” or “our”), concerning your access to and use of the https://www.thecarepharmacy.com/ website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”). 

You agree that by accessing the Site, you have read, understood, and agree to be bound by all of these Terms and Conditions. If you do not agree with all of these Terms and Conditions, then you are expressly prohibited from using the Site and you must discontinue use immediately.

We reserve the right, in our sole discretion, to make changes or modifications to these Terms and Conditions at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of these Terms and Conditions, and you waive any right to receive specific notice of each such change. 

It is your responsibility to periodically review these Terms and Conditions to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms and Conditions by your continued use of the Site after the date such revised Terms and Conditions are posted. 

The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. 

Accordingly, those persons who choose to access the Site from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

The Site is intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use the Site.

(“we”/“us”/“our”), as described below (“Service”).

We operate an NHS distance selling pharmacy at The Care Pharmacy (the “Pharmacy”, “we” or “us”). The Pharmacy is registered with the General Pharmaceutical Council as The Care Pharmacy with registration number 9010308. The superintendent pharmacist is Mohammed Ismail Lakhi.

We may use companies such as Royal Mail or couriers to deliver your prescriptions and in places below these other parties are referred to as “Partners”.

Changes to our Terms and Conditions

We reserve the right to make reasonable modifications to these terms at any time without notice by posting the changes on this page. You agree that we will treat Your continued use of the Site as acceptance of these terms as may be amended from time to time.

Electronic Prescription Service Sign Up and Actions

By using our Pharmacy you agree to nominate our pharmacy at time of sign up as your NHS EPS pharmacy. This means that all of your NHS prescriptions issued electronically will automatically be sent to our pharmacy. You also agree that, at the point of you placing orders for medication, we will automatically check your nomination status with NHS records and re-nominate you to our pharmacy if necessary. In addition, we will also verify your registered GP practice and automatically update your account, as required. This is necessary to ensure your orders always reach the correct GP practice. If at any point you want to remove your nomination, please contact us and we will action within two working days.


Urgent Deliveries

We recognise that there may be times when you cannot wait for delivery from us and in these circumstances we may be able to transfer your prescription to your nearest high street pharmacy, provided you give consent for us to do so.


How does our service work?

We are an NHS distance selling pharmacy. This means we do not provide services to you face to face, but we can use technology to allow you to contact us or to speak to use via live video link. Once you nominate us, your prescriptions are sent to us electronically and we deliver them to you via the most appropriate method. We will keep you updated about the progress of your prescription and the expected delivery time.

We will not be able to dispense medication unless we are in possession of a valid prescription (either electronic or paper).

You agree that the pharmacist or pharmacist technician responsible for your order can access your NHS Summary Care Record if clinical and/or safety information is needed deemed appropriate to improve your care.

We do not take responsibility for paper prescriptions sent to us that become lost in the mail.


Who is responsible for what?

You are responsible for complying with these Terms. Please see the section below “What are my obligations?” for further details.

The Pharmacy: We are responsible for ensuring that your prescriptions are dispensed correctly and in accordance with General Pharmaceutical Council standards and guidelines, our NHS Terms of Service (where applicable) and these Terms. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation. The material displayed on our site (which includes the blog on the site) is provided without any guarantees, conditions or warranties as to its accuracy.

You have certain legal rights. Nothing in these Terms is intended to affect these legal rights or other rights to which you may also be entitled. You should always seek independent legal advice if you are in any way unsure about your legal rights or our obligations to you.

If we breach these terms then we shall only be liable for losses that are a reasonably foreseeable consequence of such a breach. Losses are foreseeable where they could be contemplated by you as relevant at the time of entering these Terms. We do not accept liability for matters outside of our control, such as acts of terror or acts of God.

We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • Your use of, or inability to use our site; or
  • Your use of or reliance on any content displayed on our site.

In particular, we will not be liable for:

  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

Please note that we only provide our site for use by patients accessing NHS services. You agree not to use our site for any commercial or business purposes.


What do you have to do?

Our site and any services provided via the site will be in English and it will be your responsibility to ensure that you fully understand the information and advice on our site.

You, the Account Holder, are responsible for the information you provide to us about yourself, your GP and your medication; and any information given on behalf of someone else as their proxy.

You confirm that all information provided to us is and remains accurate.

If you do not provide accurate information you could be putting yourself or the person you are managing medication for at serious risk.

You are responsible for checking and taking any medication correctly. You must check the spelling and dosage information and follow the clinical directions provided with all medication. You should review the patient information leaflet provided with the medication. If at any point the information that appears on The Pharmacy contradicts the information provided by your GP please contact us immediately. You agree that the information provided by your GP and in the patient information leaflet take precedence over any information provided by The Pharmacy.

You confirm that you are requesting medications for your own personal use only or the use of someone you are acting as a proxy for. Medications should never be shared with any other person.

You agree to keep your The Pharmacy login details confidential and not to share them with any other person.

If you are exempt from paying the prescription charge, you agree that you are legally responsible for ensuring that your exemption reason is correct, up-to-date, and maintained; this responsibility extends to any other people that are listed on your account. You agree not to use any Service provided by us for any unlawful purpose, including requesting medications that have not been prescribed to you or the person you are managing medication for by a registered healthcare professional.

If you opt to have medication delivered, you agree to ensure that it is safe for items to be put through the letterbox of your chosen delivery address, particularly with regards to safeguarding children or pets.

If you do not pay for your medication, you will be required to declare your exemption status and provide appropriate supporting evidence may be needed. Supplying false information (including failing to notify us when your exemption expires) constitutes fraud, for which you may be prosecuted and/or fined.


Unwanted Medication

Once dispensed, you will be unable to cancel the order, return the medication or receive a refund. Any unwanted medicines must be disposed of by returning the medication to our pharmacy (contact us for details of returning medication to the pharmacy as you cannot do this in person) or to any other pharmacy.


Ordering of medication

Most GP practices will allow pharmacies to order medication. In the event your GP practice will not allow third-party ordering, we will contact you. We can receive prescriptions electronically from your GP. Please inform us approximately 7 days before you run out of your medication so that we can place your order and you receive your medication on time. If you are ordering for the first time, please allow 10 days before your medication runs out.


Receipt of Prescriptions

Once we receive your prescription, we aim to dispense medication within one or two days Once our trained staff have dispensed your medication, our qualified pharmacists will clinically check your prescription and medication and it will be packaged. 



Prescriptions must be approved by a prescriber before it can be dispensed and delivered to you. We deliver your medication by Royal Mail in discreet, unbranded packaging.  Most medication can be simply posted through your letterbox or a place of your choice. For your safety, some medications, such as Controlled drugs and refrigerated items will require a signature on delivery. Refrigerated items are delivered in temperature controlled packaging, keeping the temperature of medication within the package regulated between 2°C and  8 °C.

Please allow 2 to 3 days for delivery. We are unable to change addresses once an order has been placed. We only deliver to UK addresses. Unfortunately, we are unable to send medication outside the UK. If you require an item urgently, we may be able to send it by Royal Mail Special Delivery, but there may be a small charge. Please contact us for further details.


Emergency Supply

If you urgently need medication, contact your prescriber immediately to arrange a prescription. In the event you have run out of medication we may be able to provide you with an Emergency Supply of your medication. We are happy for you to contact the pharmacy with this request and will try our best to help you. There may be some medication we are unable to give in this type of scenario and supply will be at the discretion of the pharmacist. The pharmacist may contact your GP when you make this request.



You have the right to cancel orders up until the point that your medication is dispatched. We are unable to cancel the orders on or after the date of dispatch.


Complaints Policy

We at Mail my Meds are committed to delivering innovative patient care. You are at the heart of what we do. We are friendly, dedicated and always happy to help. If there is something you are not happy about, we would like to know. Any feedback is related to the team and we can use this feedback to improve our services.

If you have a complaint, we would like to hear about it. In the first instance, you can directly contact our superintendent pharmacist in who has procedures in place to investigate incidents.

Please write to:


Telephone: [tel]

Email: [email]

We aim to acknowledge all formal written complaints within three working days of receiving them and to respond within five working days of receipt.

If you are not satisfied with how we have dealt with your complaint, you can contact our regulator, the General Pharmaceutical Council by submitting an online form: www.pharmacyregulation.org/contact-us/ or calling 020 3365 3400.


What laws apply and what rights do I have to make a complaint?

These Terms are governed by the laws of England and Wales and any dispute, question or remedy shall be determined exclusively by the courts of England and Wales. These Terms are only available in the English language. If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other provisions shall continue to apply. If you wish to make a complaint, you can contact us as set out below and you can also contact NHS England to make a complaint about our service and/or the General Pharmaceutical Council – which acts as the regulator of all pharmacies in England.


How can I contact you?


  • Address: The Care Pharmacy
    Unit 3 Chesterfield House, 3 Mayfair Way, Broad Lane
    West Yorkshire
    BD4 8SH
  • 01274 669 922
  • info@thecarepharmacy.com

C0VID-19 Vaccine

The C0VID-19 vaccine works by training the immune system to recognise and fight the virus that causes C0VID-19, specifically its spike protein. C0VID-19 is a respiratory tract disease, mainly spread through respiratory droplets, aerosols, and direct contact with other people.

Price Per Dose: £ 59.99

Chickenpox Vaccine

Chickenpox is a common viral infection caused by the varicella zoster virus. This vaccine is suitable for adults and children aged between one and 65 years.

Price Per Dose: £ 74.99

Shingles Vaccine

Shingles vaccine helps to protect against getting shingles.Shingles is an infection that causes a painful rash and It’s suitable for adults aged 50 and above.

Price Per Dose: £ 219.99

Yellow Fever

Yellow fever is a viral disease caused by the yellow fever virus and transmitted through the bite of infected mosquitoes. It can lead to severe symptoms, including fever, headache, jaundice, and in severe cases, organ failure and death. Travelers visiting areas where yellow fever is endemic, particularly in tropical regions of Africa and South America, are at risk of contracting the disease. The yellow fever vaccine is a highly effective preventive measure for travelers. The typical dosing routine involves a single dose of the vaccine, which provides immunity for at least 10 years. Some countries require proof of yellow fever vaccination for entry. It is essential for travelers to get vaccinated before their journey to protect themselves and prevent the spread of the disease.

Price Per Dose: £ 69.99


Typhoid is a bacterial infection caused by the bacterium Salmonella Typhi. It spreads through contaminated food and water, and its symptoms include high fever, abdominal pain, and severe gastrointestinal issues. Travelers visiting regions with poor sanitation and inadequate hygiene standards are at a heightened risk of contracting typhoid. The typhoid vaccine is a crucial preventive measure for travelers. There are two types of typhoid vaccines available – the injectable vaccine and the oral vaccine. The typical dosing routine for the injectable vaccine involves a single shot. Get vaccinated against typhoid – it is essential for travelers to avoid the risk of infection and enjoy a safe and healthy journey.

Price Per Dose: £ 39.99

TBE (Tick-Borne Encephalitis)

Tick-borne encephalitis (TBE) is a viral disease transmitted to humans through the bite of infected ticks. It primarily affects the central nervous system and can lead to severe neurological symptoms, such as inflammation of the brain. Travelers visiting regions where TBE is endemic, especially during outdoor activities in wooded or grassy areas, face an increased risk of contracting the disease. The TBE vaccine provides effective protection against this potentially serious infection. The typical dosing routine involves a series of two to three doses, depending on the vaccine type used. Booster doses are also recommended to maintain immunity over time. Getting vaccinated against TBE is essential for travelers to mitigate the risk of infection and enjoy a safe and enjoyable trip.

Price Per Dose: £ 64.99


Rabies is a deadly viral disease that affects the nervous system and is primarily transmitted through the bite of infected animals. The virus can cause a fatal infection if not treated promptly. Travelers, especially those visiting regions where rabies is prevalent and may have encounters with stray animals or wildlife, face an increased risk of contracting the disease. The Rabies vaccine is a preventive measure to protect against rabies. The typical dosing routine involves a series of doses. Typically this is given before potential exposure to the virus or after a potential exposure to ensure effective protection. Getting vaccinated against rabies is crucial for travelers to avoid the devastating consequences of this lethal infection and enjoy a safe journey.

Price Per Dose: £ 69.99

Pneumococcal (PCV/ PPSV)

The Pneumococcal vaccine, available as pneumococcal conjugate vaccine (PCV) and pneumococcal polysaccharide vaccine (PPSV), provides protection against various strains of pneumococcal bacteria. These bacteria can cause serious infections, including pneumonia, meningitis, and bloodstream infections. The PCV is primarily given to infants and young children, while PPSV is typically administered to older adults and individuals with specific medical conditions.

The typical dosing routine for PCV involves a series of doses given at specific ages during infancy. PPSV requires a single dose for most individuals, with a possible booster dose after a certain period.

Price Per Dose (PCV): £ 89.99

Price Per Dose (PPSV): £ 49.99


The MMR vaccine is a combination vaccine that provides protection against three highly contagious diseases: measles, mumps, and rubella. It is a crucial part of routine childhood immunizations. Also, it is recommended for adults who have not been vaccinated or lack immunity to these diseases. The typical dosing routine for the MMR vaccine involves two doses. The first dose is administered around the age of 12 to 15 months, and the second dose given between 4 to 6 years old. Getting vaccinated with the MMR vaccine is essential to prevent the spread of these potentially serious infections.

Ensure you and your loved ones are protected against measles, mumps, and rubella! Our experienced healthcare professionals are ready to provide you with the MMR vaccine. Come and get vaccinated with us to safeguard your health and contribute to a healthier community.

Price Per Dose: £ 44.99

Meningitis B

Meningitis B is a bacterial infection causing inflammation of the brain and spinal cord membranes. The risk of contracting it while traveling is generally low but increases in crowded settings. Be aware of the symptoms and ensure protection by getting vaccinated with us before your journey. Stay informed and stay safe during your travels.

Price Per Dose: £ 109.99

Meningitis ACWY

Meningitis ACWY is a bacterial infection that causes inflammation of the membranes surrounding the brain and spinal cord. The disease is caused by different types of bacteria, namely A, C, W, and Y. It can lead to severe health complications, including brain damage and death. Travelers, especially those visiting crowded settings like festivals, pilgrimages, or dormitory-style accommodations, may face an increased risk of contracting meningitis ACWY. To minimize the risk, vaccination is recommended, particularly when traveling to areas with active outbreaks or regions where the disease is more prevalent.

Price Per Dose: £ 49.99

Japanese Encephalitis

Japanese encephalitis is a viral infection transmitted through mosquito bites, primarily found in rural areas of Asia and the Western Pacific. The disease affects the brain and can lead to severe inflammation, resulting in neurological complications or even death. Travelers visiting or residing in regions where Japanese encephalitis is endemic, especially during the peak mosquito season, face an increased risk of contracting the virus. Taking preventive measures, such as using mosquito repellents, wearing protective clothing, and getting vaccinated, is crucial for travelers to reduce their risk of Japanese encephalitis and enjoy a safe journey.

The typical dosing for the Japanese encephalitis vaccine involves a two-dose series, with the second dose administered 28 days after the first.

Price Per Course: £ 199.99


Human papillomavirus (HPV) is a common viral infection that is primarily transmitted through sexual contact. There are multiple strains of HPV, some of which can lead to genital warts and others that can cause various cancers, including cervical, anal, and throat cancer. Travelers, especially those engaging in risky sexual behaviors, may be at risk of contracting HPV, as the virus can be prevalent worldwide. Practicing safe sex and getting vaccinated against HPV are essential preventive measures for travelers to reduce their risk of infection and the associated health complications.

Price Per Dose: £ 164.99

Hepatitis A Typhoid Combined

The Hepatitis A Typhoid combined vaccine is a convenient option for travelers seeking protection against both Hepatitis A and typhoid fever. The typical dosing schedule involves a single shot, providing immunity against both infections. This combination vaccine saves time and effort while ensuring comprehensive coverage against these travel-related diseases.

Price Per Course: £ 89.99

Hepatitis A Hepatitis B Combined

The Hepatitis A Hepatitis B combined vaccine offers protection against both Hepatitis A and Hepatitis B viruses. The typical dosing schedule involves three doses, administered at 0, 1, and 6 months. This vaccine is an excellent option for individuals seeking comprehensive protection against both hepatitis viruses in a convenient single shot.

Price Per Course: £249.99


Cholera is a severe bacterial infection causing profuse watery diarrhea and vomiting, primarily transmitted through contaminated food and water. Traveling abroad increases the risk of contracting cholera. This is especially true in areas with poor sanitation or during outbreaks. Taking preventive measures such as getting vaccinated is crucial for travelers’ protection.

The Cholera vaccine is typically administered as two-doses, the first dose given at least one week before potential exposure to cholera and the second dose taken at least one week after the first dose.

Traveling to high-risk areas? Our trained healthcare professionals are here to help! Come and get your cholera vaccine today to ensure a safe and worry-free journey.

Price Per Course: £59.99

Hepatitis B

Hepatitis B is a viral liver infection primarily transmitted through infected blood or body fluids. Travelers and others in high-risk situations, such as unsafe medical procedures or unprotected sex, face an increased risk of contracting the virus. Vaccination against hepatitis B and adopting preventive measures are essential to safeguard against this serious infection.

The typical dosing for the hepatitis B vaccine involves a series of three doses. The initial dose is followed by a second dose at least one month later, and a third dose six months after the first dose. This vaccination provides long-term protection against hepatitis B.

Price Per Course: £149.99

Hepatitis A

Hepatitis A is a viral infection that primarily affects the liver, causing inflammation and potentially leading to symptoms like fever, nausea, and jaundice (yellowing of the skin and eyes). The virus is commonly transmitted through consuming contaminated food or water. While hepatitis A can occur anywhere, the risk of contracting it increases significantly when traveling abroad, especially to regions with poor sanitation and hygiene practices. Tourists may unknowingly consume contaminated food or water, putting them at risk of infection. It is crucial for travelers to be aware of the risk and take preventive measures, such as getting vaccinated against hepatitis A, to protect themselves during their journeys.

The typical dosing for the hepatitis A vaccine involves a two-dose series. The first dose is administered before potential exposure to the virus, and the second dose is given 6 to 18 months later to provide long-term immunity. For a booster dose, a single shot is usually recommended for ongoing protection after the initial series. Ensuring full vaccination with the recommended dosing schedule is essential to prevent hepatitis A infection and maintain immunity, especially when traveling to regions with a higher risk of the disease.

Price Per Dose: £59.99

Diptheria, Tetanus And Polio

Diphtheria, tetanus, and polio are significant infectious diseases to consider when traveling abroad. Diphtheria is a respiratory infection that causes breathing difficulties and potentially life-threatening complications. Tetanus, also known as “lockjaw,” induces severe muscle stiffness and spasms, transmitted through contaminated wounds. Polio is a viral infection that can lead to paralysis, impacting the nervous system. While vaccinations have controlled these diseases in many places, some regions may still pose risks.

Before traveling, it is recommended to get a single booster dose for diphtheria, tetanus, and polio. This reinforces immunity and reduces the risk of contracting these diseases in regions where they may still be prevalent. Ensure a safe and healthy journey by receiving the recommended booster before you travel.

Price Per Course: £39.99