FAQ’s

No, you can use your existing login details. If you’ve forgotten your password, use the password reset link.

For safety and clinical accuracy, our prescribers need to reassess your health and treatment suitability using the new system before issuing medication.

Yes. For data security and verification reasons, ID documents are not transferred automatically. Please log in and upload your patient ID again to your account.

You can update your details in your account settings. If something seems wrong or you need help, please contact our support team.

If you have an ongoing order, our team will ensure continuity. Contact us if you’re unsure about your treatment status.

Yes, your data is protected with modern encryption and strict privacy protocols. Only authorised staff can access your records for care purposes.

Ordering medication online is simple. Use our search tool to find your treatment, complete a consultation if required, and place your order. Once approved, we dispatch your medication quickly for fast delivery.

When you buy weight loss medication online from The Care Pharmacy, your order is reviewed by a qualified prescriber before being dispensed. We offer fast UK delivery, including next-day options where available, so you can start your treatment as soon as possible.

To request a refund, please contact our customer service team with your order number and the name of the item you wish to return. We are only able to accept returns for products that are not medicines and that are still in their original, unopened packaging. Medicines cannot be returned once they have been dispensed because of UK safety regulations. Once we receive your returned item we will process your refund in line with our returns policy.

Once we have approved your return, refunds are usually processed within seven to ten business days for payments made by credit or debit card. Refunds to bank accounts via bank transfer may take between one and three business days. If you paid using an electronic wallet or other payment provider, it may take two to three business days. Please note that it can take longer for your bank to make the funds available after we have issued the refund.

If your item arrives damaged, please contact our customer service team within two working days of receiving your order. Provide your order number, a description of the damage and, if possible, photographs of the damaged item. We will arrange a replacement or refund as soon as we have confirmed the issue. Please do not dispose of the item until we advise you.

To close your account, please contact our customer support team via email or phone. We may need to verify your identity to ensure security. Once your account is closed, you will no longer be able to access your order history or saved details.
Please note that we may retain certain records for a period to comply with legal and regulatory obligations. If you change your mind later, you can create a new account with us at any time.

To create an account, visit the registration page on our website and complete the sign up form. You will need to provide your name, email address and a password. After you submit the form you will receive a confirmation email. Follow the link in that email to verify your account and you can then start using our services.

If you have forgotten your password, go to the login page and choose the option to reset your password. Enter the email address associated with your account and we will send you an email with instructions on how to set a new password. Follow the link in that email to create a new password. If you do not receive the message, check your junk folder or contact our support team for assistance.

Log in to your account and go to the section titled My Account or Account Details. There you can update your personal information, address and contact preferences. After making your changes, save them to update your records. If you experience any problems or are unable to change certain details, please contact our customer support team for assistance.

Log in to your account and navigate to the Orders or Order History section. There you will see a list of your past orders with details such as the date, items and status. Select an order to view more details or to track its progress.

Yes, but it’s essential to consult your healthcare provider. Transitioning between medications requires careful planning to avoid overlapping effects or gaps in treatment.

Currently, there are three alternative weight loss treatments to Mounjaro available in the UK:

• Wegovy
• Saxenda
• Orlistat

Ear infections can vary in severity. While many resolve on their own, they can lead to complications if left untreated. Symptoms like severe pain or persistent fever may indicate a more serious issue. It is essential to seek medical advice if you have concerns about an ear infection

You should speak to your doctor or midwife before taking Loperamide during pregnancy or while breastfeeding, just to be on the safe side.

Propranolol is generally safe but may not suit everyone. A prescriber will check medical history before approval.