Photo Guidance for Weight-Loss Consultations

To support safe, evidence-based prescribing, The Care Pharmacy may ask you to upload a recent photo during your weight-loss consultation. This helps our clinical team make informed decisions for treatments such as Mounjaro or Wegovy.

1. Why we ask for a photo

• Confirm your identity as part of our clinical governance checks
• Support accurate Body Mass Index (BMI) assessment
• Prescribe safely in line with GPhC and MHRA guidance

2. What your photo should include

Please make sure your photo meets the following:

• Full-length, front-facing: Head to toe, standing straight, ideally against a plain background
• Recent: Taken within the last 14 days
• Clear and well lit: Avoid shadows, filters, or low light
• Face visible: No sunglasses, hats, or face coverings
• Neutral stance: Arms by your sides, no exaggerated poses

Example images we may request

Identity Check Photo

A passport photo or driving licence where you hold the ID next to your face.

Scales Photo

A photo of you standing on scales with the numbers clearly visible.

Full-Length Mirror Photo

A full-body photo taken in front of a mirror. If possible, ask someone else to take the picture for you.

3. Optional additional photo

In some cases, we may request a side-profile image to further support BMI estimation or clinical review.

4. How to upload

You’ll be prompted to upload your photo securely during the consultation. Accepted file formats:

• JPEG (.jpg)
• PNG (.png)
• HEIC (.heic)
• Maximum file size: 10 MB

5. Data privacy and security

All images are stored securely and accessed only by our licensed clinical team. We handle personal data in line with GDPR and our Privacy Policy.

6. Need help?

If you’re unsure whether your photo is suitable or have trouble uploading it, please contact our support team — we’re here to help.