How your subscription works
A subscription takes the hassle out of reordering. You set it up once, and before every repeat we prompt you to log in and complete a quick reorder form. Once that is done, we prepare and send your order for you.
You subscribe
Order your treatment as usual and choose how often you would like it, for example every month. This is the only time you place an order yourself.
We check in with you
About a week before your next order is due, we will email you a link to your reorder form. Log in and complete the short reorder form so our pharmacist can confirm your treatment is still right for you. This step is needed before each repeat.
Your order arrives
Payment will be taken on your renewal date, even if your reorder form has not been filled out. However, the order will not be dispatched until the reorder form has been completed.
My Subscriptions
On the form page, choose Log in to skip the full consultation and go straight to your reorder form.
Good to know
- When will I be charged? Your first order is placed when you subscribe. After that, each repeat is created automatically on the same date every cycle, for example the 15th of each month.
- You will always get notice. We give you 7 days’ notice before every repeat, by email and on your account, so you have plenty of time to complete your reorder form.
- How do I complete my reorder form? Go to the weight loss reorder form and choose Log in. Once you are logged in, you skip the full consultation and only answer the short reorder questions. It takes about 1 minute.
- Missed your reorder form? Payment is still taken on your renewal date, but your order is held and will not be dispatched until you complete the reorder form. Our team will get in touch to help you finish it.
- You are always in control. You can change or cancel your subscription at any time from the My Account area of our website.
