How your subscription works
A subscription takes the hassle out of reordering. You set it up once, and before
every repeat we prompt you to log in and complete a quick check-in. Once that is done,
we prepare and send your order for you.
You subscribe
Order your treatment as usual and choose how often you would like it,
for example every month. This is the only time you place an order yourself.
We check in with you
About a week before your next order is due, we will email you with a link to
log in to your account. Complete the short reorder check-in there so our
pharmacist can confirm your treatment is still right for you. This step is
needed before each repeat.
Your order arrives
Payment will be taken on renewal date, even if your reorder consultation was
not filled out. However, the order will not be dispatched until the reorder
form has been completed.
Good to know
- When will I be charged?
Your first order is placed when you subscribe. After that, each repeat is
created automatically on the same date every cycle, for example the 15th of each month. - You will always get notice.
We give you 7 days’ notice before every repeat, by email and on your account,
so you have plenty of time to complete your check-in. - Missed the check-in?
Payment is still taken on your renewal date, but your order is held and will not
be dispatched until you complete the reorder form. Our team will get in touch to help you finish it. - You are always in control.
You can change or cancel your subscription at any time from the
My Account area of our website.
